Communication is key

The base for a good contractor – client relationship is clear communication. When communicating with each other it is important to remember that communication is a 2 ways process, i.e. when feedback is given each party must be open to receive it. This can be a sticking point for some people who take constructive criticism, personally.

If you are struggling to keep the relationship with your client on good terms, these communications tips should help to put it back on track:

  • Schedule in times to communicate
  • Plan regular updates
  • Prioritise important information
  • Don’t overwhelm with too much information

Here is our list of London communication tools that contractors can use to communicate with clients.


Email is the chosen method of communication for many. Email has many advantages including; it can be read anywhere at a time that is convenient for you or the client, it can be sent to multiple recipients and you have a physical copy of what has been communicated.

However, sending too many emails can dilute the messages meaning and urgency. On average each person receives 121 emails each day. Over the course of a year, that equates to 31,460 emails. That is a lot of emails to sort through and read.

Some companies are cracking down on the number of emails that their staff send, as it takes too much of their working time. These companies are teaching their staff to only send the most important information by email.


Email has its benefits, but if you are looking for answers to detailed questions, or suggestions then discussing these over the phone is the best option.

A draw-back of phone conversations is that there is no physical documentation of what has been discussed and agreed unless the conversation has been recorded.

If you or the client likes to be actual records of everything that has been discussed, you can follow the call up with an email outlining Accountants.


Skype is a software application that allows you to hold a conversation using the internet. Skype do a have a free service and a paid service (which gives you access to extra features).

Using Skype is a good option if you need to have a conversation with more than one person, or if they are located in a different geographical location.

Some people prefer to communicate using video conferencing. Skype gives you this option, you can make free video conferencing calls to other Skype users over the Internet.

Social media

You may be surprised to see social media mentioned here, but messaging across social media channels is becoming more popular.

In fact, it might be the method in which you make initial contact with a client. They could have seen an update or article that you have put together and posted online, and reach out to you via a comment or message.

Communicating across social media is a more relaxed form of messaging, and people might not mind receiving a message from you at 9pm, whereas if you sent them an email, it could be seen as intrusive.

Online platforms

If you are looking for systems that offer more than just communication, it may be worth signing up to project specific platforms, such as Slack, Asana or Skwish.

If the team you are working with are located in different parts of the UK or in different countries even, and you need a system that allows you to see the progress that each team member is making, hold conversations online, upload files, track changes etc. Then, these platforms are the perfect options, and most of them are free to use!

If communication with your accountant has broken down, come and speak to us here at Cogent on 020 8952 2234.